Pillows and pillow cases are personal health products. Your MedSlant pillow is wrapped to ensure you receive an unopened product. Once the pillow has been opened, the pillow is considered used and cannot be returned. Pillow cases come in a bag and if opened, are not returnable.
Regulations vary by state but in most states it is illegal to sell a used pillow.
The CDC (Centers for Disease Control) lists eight (8) common skin infections that are highly contagious and easily transmittable by contact with an infected surface. For your protection, we do not sell used or opened pillows.
If you wish to return your unopened pillow or pillow cases in unopened bags, please contact us by email to firstname.lastname@example.org, or by phone to 1.800.346.1850 for a return authorization (RMA) number.
Upon receipt of your unopened pillow we are happy to credit the cost of the pillow to your method of payment. Pillows received without an RMA # will be refused and we need to receive your request within 30 days of your receipt of your pillow. Return shipping costs are your responsibility.
* MedSlant™ pillows, pillow covers (cases), and travel bags are guaranteed against defects.